FAQs

At the moment, we only offer Social Media Management for Instagram. This is where our expertise lies! Keep your eyes peeled as we may include more platforms in the future.

During our onboarding process, we will conduct an Account Audit, Social Media Strategy, and Profile Optimisation. The fee accounts for these deliverables, and is a one-time payment.

The duration of engagement ranges from 1 hour to 1 hour 15 minutes a week.

We offer outbound engagement only, meaning we proactively make contact with industry leaders and ideal clients to build connections and widen your reach. We do not answer comments or DMs on your business Instagram page as this is a golden opportunity for you to interact with your audience.

Instead, we offer DM Saved Replies & FAQs Setup as an add-on to simplify your process of responding to DMs.

No, we do not offer paid advertising. We can create posts with captions to be used as ads, but it will be up to your marketing team to run the campaign. We specialise in organic marketing.

Our Monthly Analytics Report will give you insight into top performing posts, worst performing posts, KPI progress, and recommendations going forward.

We only require that you have a gmail account and are willing to sign up to Canva, LastPass and Dubsado for free. We will provide detailed instructions and a walkthrough video during onboarding. We have refined our systems so our workflow is optimised and straightforward for clients. You will not have to pay a single cent for any software.

Yes you certainly can! For instance, if you have an upcoming product launch and want to increase the number of posts for a specific month, we can arrange that. A 30-day notice is required.

We cannot promise immediate results or a direct correlation to sales. Social media management is a long-term investment. Figuring out what works for your account takes time. On an ongoing basis, we review monthly statistics to learn what is working and what isn’t. The strategy is then tweaked accordingly.

No, at the moment we do not. All invoices must be paid upfront.

Absolutely, our services are available to clients worldwide!